Do you know the 3 ELEGANCE guarantees?

The workhorse of the company, which we strive to offer you day after day. Nothing less than excellence for our customers.

 

THE FRESHNESS GUARANTEE

As a distributor , we assure you that the products purchased here are as fresh as possible. Unlike Amazon and other resellers, our products are always sold within the manufacturer's recommended 2 years.

 

 

BEST SERVICE GUARANTEE

All our advisers benefit from continuous training, which allows them to be constantly up to date in the field of detailing, and therefore, to offer you the best support during your visits to the store. The sales and shipping team is also working hard to answer your questions and ship your orders, all as quickly as possible.

 

 

AFTER-SALES SUPPORT GUARANTEE

All tools and equipment sold at Centre de l'auto Élégance are covered by an after-sales warranty.

For the first 3 months following purchase, we will honor the warranty by repairing or replacing it free of charge*.

Thereafter, depending on the equipment, we will refer you to the resource in charge of the remaining warranty, which can vary between 1 and 3 years.

* Note that the costs related to the return of the defective tool are at the customer's expense.*

 

WARRANTY OF EQUIPMENT BRANDS, SOLD AT CENTRE DE L'AUTO ÉLÉGANCE

• AR BLUE CLEAN
• 1 year limited warranty
• https://arblueclean.com/warranty-registration/

• BLO CAR DRYER
• 3 years, with registration on the manufacturer's website
• https://blocardryer.com/pages/dryers-warranty

• FLEX
• 1 year limited warranty
• https://www.flexpowertools.com/warranty

• IK SPRAYER
• 3 months*
• https://www.iksprayers.com/en/warranty

• MAXSHINE
• 1 year limited warranty
• https://www.maxshine.cn/warranty-reg.html

• MTM HYDRO
• 3 months, limited warranty

• MYTEE
• 1 year limited warranty, direct to supplier

• RUPES
• 1 year limited warranty
• https://rupesusa.com/repairs/#toggle-id-1

• SCANGRIP
• 3 years, with registration on the manufacturer's website
• https://us.scangrip.com/en-us/contact/3-year-warranty-form

• TORNADOR
• 3 months, limited warranty, direct to supplier

HOW PRE-ORDERS WORK

When you select a product(s) for pre-order, the order is automatically placed on hold until the product(s) are received.

If you have selected products in stock AND products on pre-order, 2 choices are available to you:

1. Wait until everything is in stock and receive the order in 1 shipment.

2. Obtain the products in stock in a first shipment and those on pre-order in a 2nd shipment, upon receipt of these.

* Preferential fees of $9.95 + tax will apply if the order is shipped in 2 shipments, regardless of the amount.

If you choose the 2 shipments option, please write to us at sales@cquartz.ca , or specify it in a comment on your order. (The comment section is located at the cart stage)

Orders without instructions will be shipped in 1 shipment, when all products are available.

Look out for the blue sticker that says PRE-ORDER when shopping on the website.

*Pre-order products are not available in store as long as the PRE-ORDER sticker is indicated on the product.

The website is updated daily in real time, upon receipt of products.

The Centre de l’auto Élégance team wishes you a happy shopping!

CARRIERS USED

We ship with Nationex, GLS Canada, Purolator or Canada Post. The carrier may vary depending on where your order is being delivered. 

 

SHIPPING AND DELIVERY

- QUEBEC - ONTARIO

Shipping is free for all orders over $50 BEFORE taxes, AFTER promotions.

The price is $9.95 plus tax, for orders under $49.99 before tax.

- MARITIME (NB, NS, PEI, TN)

The price is $14.95 plus taxes, for all orders.

 

- WESTERN CANADA (MB, SK, AB, BC, TNO, YN, NUNAVUT)

The price is $19.95 plus taxes, for all orders.

 

***Shipping to PO Boxes is only supported by Canada Post. Charges will apply for any delivery to a PO box.

*Note that the sale of gift certificates is not taken into account in the amount required for free shipping.*

All your orders are shipped within 24 to 48 working hours, depending on the processing of your order.

 

Lead times may be extended due to high volume of orders or statutory holidays.

 

To know the follow-up of your order:

• Nationex

• GLS Canada

• Canada Post

• Purolator

 THULE PRODUCTS

Most THULE products come in oversized packaging. Therefore, shipping charges apply to orders including a THULE product.

PICKUP AT STORE

"Pickup" orders are generally available within 4 working hours following the order.

An in-store pickup email will be returned to you, when your order is ready for pickup.

To view the store's schedule, click here

 

SHIPPING HOLIDAYS

**Our team is working hard to ship all your orders within our usual 24 to 48 business hours. However, carriers may have additional delivery times due to holidays. We cannot guarantee the delivery time of orders.

 

WINTER SHIPPING

Although product labels say "do not freeze", this does not mean that the product cannot be frozen. It is a security measure that prevents improper storage of the product. The majority of them can withstand a few freeze/thaw cycles. If you have received your products and they are frozen, rest assured that once thawed, they will return to their optimum performance.

Generally speaking, homogeneous solutions will have no problem with freezing, they will not separate.

Coatings, Sio2 type products will not have any problems either, these products are often rich in solvents and very chemically stable.

 

IMPORTANT *** READ

Centre de l'auto Élégance disclaims all liability when the package leaves our facilities. It is important to be able to receive your package safely.

*** We are not responsible for package theft. ***

Please let us know in the comments of your order, if you wish to ship your order with the required signature upon receipt, to be sure that the package is delivered to you personally.

*Charges may apply for the signature required option.*